Question 1

How does BuyandShip Nigeria work?

Accepted Answer

Create a free account, get your personal US, UK, or China warehouse address, shop on any store and ship to that address, then we forward your package to your door in Nigeria.

Question 2

What are the shipping rates?

Accepted Answer

USA: $9 per pound (minimum $35). UK: £9 per kilogram (minimum £45). China: $10 per kilogram (minimum $30). No hidden fees.

Question 3

How long does shipping take?

Accepted Answer

USA and UK shipments arrive in 7–14 business days from warehouse receipt. China shipments take 14–21 business days.

Question 4

Do I pay customs duty?

Accepted Answer

BuyandShip Nigeria handles customs documentation. Declare accurate item values to avoid delays. Items over £200 (UK) or $300 (USA/China) require a declaration.

Question 5

What is the procurement service?

Accepted Answer

If you cannot shop on foreign websites yourself, we buy the item for you for a 5% service fee of the item cost, plus standard shipping rates.

Question 6

Can I ship electronics from the UK?

Accepted Answer

Yes. Electronics and gadgets from the UK are allowed. The receipt and invoice must match your registered account name.

Question 7

How do I track my shipment?

Accepted Answer

Track your shipment at buyandshiptonigeria.com/track using your tracking number. You will also receive email updates at each stage.

Question 8

Do you deliver to all states in Nigeria?

Accepted Answer

Yes. BuyandShip Nigeria delivers to all states across Nigeria.

Question 9

How do I get my warehouse address?

Accepted Answer

After creating and verifying your account, your personal warehouse addresses for USA, UK, and China are automatically assigned to your account and emailed to you.

Question 10

What are your shipping rates?

Accepted Answer

USA: $9/lb (minimum $35 for up to 4 lbs). UK: £9/kg (minimum 5kg = £45). China: $10/kg (minimum 3kg = $30). See our Rates page for an interactive calculator.

Question 11

Can I ship electronics/phones/laptops from the UK?

Accepted Answer

Yes, gadgets and electronics can now be shipped from our UK warehouse. However, your receipt and invoice MUST show your name exactly as it appears on your BuyandShip Nigeria account. Items will be held if documents do not match your registered name.

Question 12

Why must +2348029155825 appear on my China label?

Accepted Answer

Our China warehouse requires your phone number on the shipping label as a shipping mark to correctly identify and process your package. Failure to include this number may result in your package being undeliverable.

Question 13

How do I pay for shipping?

Accepted Answer

You pay securely via Paystack using your debit/credit card or bank transfer. We will email you an invoice with a payment link once your item has been weighed at our warehouse.

Question 14

Do I need to verify my identity?

Accepted Answer

Yes. All customers must verify their identity with their NIN (National Identification Number) before submitting shipping or procurement requests. This protects all parties and ensures compliance.

Question 15

What if my NIN verification fails?

Accepted Answer

If NIN verification fails, you can upload an alternative government-issued ID (e.g., Driver's Licence, International Passport, Voter's Card) for manual review by our team.

Question 16

Can I track my shipment?

Accepted Answer

Yes. You can track your shipment on our /track page using your Request ID or tracking number. You'll also receive email updates whenever your shipment status changes.

Question 17

What items are prohibited?

Accepted Answer

We do not ship: weapons, drugs, hazardous materials, perishable food items, live animals, counterfeit goods, or any items prohibited by Nigerian customs law. Gadgets and electronics from the UK are allowed but require a receipt and invoice matching your registered account name exactly.

Question 18

What happens if my item is lost or damaged?

Accepted Answer

We handle your items with care. In the unlikely event of loss or damage, please contact us via WhatsApp immediately. We recommend declaring accurate item values and purchasing insurance for high-value items.

Question 19

Is there a weight limit per shipment?

Accepted Answer

There is no strict upper weight limit. However, for very large or heavy shipments (over 100kg), please contact us via WhatsApp for a custom quote.

Question 20

Can I consolidate multiple packages?

Accepted Answer

Yes! If you shop at multiple stores and send everything to our warehouse, we can consolidate your packages into one shipment to save on shipping costs. Just mention this when submitting your request.

Question 21

What currencies are accepted for payment?

Accepted Answer

All payments are processed in Naira (NGN) via Paystack using the current exchange rate. Shipping costs are quoted in USD or GBP and converted to NGN at the time of invoicing.

Question 22

How do I contact customer support?

Accepted Answer

WhatsApp us on 08029155825 (Mon–Fri, 9am–5pm WAT), email admin@buyandshiptonigeria.com, or use the contact form on our website. WhatsApp is the fastest way to reach us.

Question 23

What is the minimum declared value required?

Accepted Answer

For items valued over $300 (USA/China) or £200 (UK), you must declare the accurate value and check a mandatory declaration checkbox. Under-declaring values is against our policy and may cause customs issues.

Frequently Asked Questions